1.1 The term ‘You’ or ‘Client’ denotes the individual who is requesting or utilizing our services.
1.2 ‘Individual’ refers to a single person seeking services for personal use and information.
1.3 ‘Informational Testing’ signifies DNA testing conducted solely for personal knowledge. The results obtained are not valid in legal proceedings.
1.4 ‘Non-Legal Testing’ pertains to DNA testing performed exclusively for personal knowledge, without relevance to court matters.
1.5 'Chain of Custody' refers to the documented and unbroken movement of evidence, maintained from the moment of collection to its presentation in court, maintaining its authenticity.
1.6 ‘Price’ indicates the cost of services as presented on our website or provided by our staff. Prices are subject to modification.
1.7 ‘Service Agreement’ encompasses any written agreements established between us and the client, including request forms.
1.8 ‘Services’ refers to the informational DNA testing services that we provide.
1.9 ‘Service Provider’ denotes Priority Genetic Testing LLC.
1.10 ‘Website’ signifies our website domain: www.prioritygenetictesting.com.
1.11 ‘Privacy Policy’ indicates the privacy policy outlined on the Website.
2.1 These Terms and Conditions govern the use of Priority Genetic Testing's DNA testing services. By submitting a sample, the customer agrees to be bound by these terms.
2.2 Any requests for our services will be regarded as an offer from the client to acquire services in accordance with these Terms and Conditions. Acceptance of an order, which can be communicated in writing (including via email) or through the client's signature on a service agreement, signifies agreement to these Terms and Conditions.
2.3 Modifications to these Terms and Conditions require written consent from our authorized officer. Oral agreements do not hold any binding authority.
3.1 Priority Genetic Testing provides DNA sample collection and processing services by sending samples to a third-party laboratory. We do not perform testing ourselves but act as a facilitator between the customer and the lab.
3.2 In accordance with New York State regulations, we do not provide At-Home Test Kits to residents of New York and will not accept liability for any violations of these regulations. Additionally, we may limit our services in other states to adhere to local laws.
3.3 In New York, paternity testing necessitates obtaining permission from a lawyer or physician, as well as having a witness, referred to as a 'disinterested third-party,' present during the process. This requirement is applicable to both tests that carry legal weight and those that do not.
3.4 Informational samples that do not maintain a chain of custody, render the results unverifiable and unsuitable for use in legal proceedings.
4.1 Pricing Information
Prices are subject to modification. Full payment is required prior to the provision of services, unless an alternative arrangement has been documented in writing.
4.2 Naming on Reports
The name appearing on testing reports will correspond with that on the request forms. Any changes to the name must be accompanied by verification documentation and may incur an additional charge.
4.3 Payment Methods
Payments can be made using credit or debit cards, as well as through other options specified on our website. Third-party processors such as Square may be utilized; using their services indicates acceptance of their terms. For clients opting for installment plans, charges will be processed on the card on file according to the agreed schedule.
4.4 Payment Responsibilities
Clients are not permitted to withhold payments based on offsets, deductions, or similar reasons.
4.5 Rights to Test Results
We maintain ownership of test results until payment is received in full. Clients assume responsibility for the samples submitted.
4.6 Refunds/Cancellations:
- Full refund will be issued if individual cancels prior to 48 hours of test date or if cancelled by an official party. Approved refunds will be processed within 7 business days from the date of request.
- A $75 cancellation fee applies if cancellation is made within 24-48 hours of appointment, unless test collection is cancelled by PGT or an official party.
- A $150 cancellation fee applies if cancellation is made less than 24 hours of appointment, unless test collection is cancelled by PGT or an official party.
- No-Show Policy: Failure to appear for an appointment without prior cancellation will result in a $150 service charge.
- Rescheduling: Appointments can be rescheduled without penalty if notice is given at least 24 hours in advance. Rescheduling less than 24 hours of the appointment will incur a $75 fee.
- No refund granted after services have been rendered and or if the lab has received the genetic samples unless a clear error in processing occurs.
5.1 By providing a DNA sample, the customer consents to the extraction, testing, and analysis of their genetic material. The customer affirms that the sample submitted is their own, or they have legal authority to submit the sample of a minor or other individual.
5.2 Collection of samples and analysis will commence only after obtaining consent from the client or their authorized representative. In the case of minors, consent must be provided by a parent or guardian, or as mandated by a court order.
6.1 The customer is responsible for providing a sample in accordance with the instructions provided by Priority Genetic Testing. Failure to follow the collection process may result in an inaccurate or voided test.
7.1 While every effort is made to ensure the accuracy of test results, Priority Genetic Testing will strive to deliver services that adhere to the communicated standards of quality and accuracy. However, this commitment is contingent upon factors outside our control, as well as necessary adjustments for safety, legal compliance, or business considerations that do not compromise quality.
7.2 Priority Genetic Testing utilizes third-party laboratories for processing DNA samples. While we partner with reputable labs, we are not responsible for their procedures, results, or any issues arising from laboratory errors.
7.3 We reserve the right to implement modifications to align with safety regulations or enhance our services, provided that quality remains unaffected.
7.4 Clients guarantee their ability to furnish us with accurate information. We are not responsible for any third-party claims related to the data provided by clients.
7.5 Each party agrees to indemnify the other for any losses arising from breaches of this agreement.
7.6 Clients are required to supply all requested materials. We are not accountable for any delays or inaccuracies resulting from non-compliance.
7.7 Regarding DNA testing:
- Clients must collect samples according to our guidelines.
- If samples are inadequate or mismatched, we may issue inconclusive results.
- Clients must inform us of any known genetic irregularities of the sample donors.
- We are not liable for inconclusive results stemming from limitations in genetic analysis or substandard samples.
7.8 We perform testing through accredited laboratories in the U.S. Clients consent to the international shipment of samples.
The estimated turnaround time for test results is 3 to 5 days, beginning from the day the sample is received by the laboratory. Please note, projected turnaround times provided to clients are estimates. The actual delivery of services or products may fluctuate, or experience delays due to modifications in testing processes or complications with third-party providers. We do not accept responsibility for any delays in service delivery. The specified timeframes are not assured.
In accordance with Section 4.5, neither party shall convey any ownership or title related to intellectual property rights to the other party due to the services provided. Consequently, both parties retain ownership of their individual intellectual property rights.
10.1 Neither party shall be liable for any delays in meeting, or failure to meet, their obligations under this agreement (excluding payments) if such delays or failures arise from events beyond their reasonable control (“Unforeseen Circumstances Event”). However, if a delay or failure is attributed to a representative of the Client, the Client will remain liable unless the delay or failure is due to circumstances outside the representative's reasonable control.
10.2 The party invoking the Unforeseen Circumstances Event must promptly notify the other party in writing regarding the cause of the delay or stoppage (including its expected duration) and will exert all reasonable efforts to mitigate the delay or stoppage.
10.3 The party asserting the Unforeseen Circumstances Event may suspend its obligations under this Agreement for the duration of the event. They will receive a reasonable extension of time for performance, corresponding at least to the length of the delay or stoppage.
10.4 Any expenses arising from the delay or stoppage will be the responsibility of the party that incurred those expenses. Should the delay or stoppage extend beyond sixty (90) working days, either party may terminate the agreement immediately by providing written notice to the other party, without either party being held liable for such termination. The party reporting the Unforeseen Circumstances Event will undertake all necessary measures to resolve the event or to identify solutions that enable the contract to proceed despite the Unforeseen Circumstances Event.
11.1 Governing Laws
These Terms and Conditions are governed by the laws of The State of New Jersey. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the County of Sussex, in the State of New Jersey.
11.2 Changes to Terms
Priority Genetic Testing reserves the right to update these Terms and Conditions at any time. Customers will be notified of any significant changes before they take effect.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@prioritygenetictesting.com.
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